PAYMENTS & ORDERS

Payment |

We accept most major payment cards as well as Paypal. All payment information is transferred from your computer to our servers using a secure.

As part of our ongoing efforts to combat credit card fraud, we may require additional identification verification for international and/or large orders.

Order Cancelations & Edits | 

Once an order has been placed it cannot be edited. You may request to cancel your order but please note that order cancellations are not guaranteed and depend if they have entered the packing or shipment phases. Customers can cancel an order by using the contact page of the website.

If your cancelation is successful, a refund will be issued in the original form of payment within 1-2 business days. If you do not see a payment reversal on your statement within 2 days, please contact customer service. *During high volume order days, order cancelations may not be possible.

Address updates can be requested but are not guaranteed. We strongly suggest double checking information before submitting your order.

Order Processing | 

All orders placed are processed Monday-Friday 10am to 4pm BST and are shipped within 1-3 working days. We work to fulfil all orders as quickly and efficiently as possible to meet the needs of our valued customers. 

Order Confirmation vs Order Received |

All orders made are subject to review. Inventory issues are possible, and an order received email does not ensure that your order will be confirmed. An order is confirmed only when the order is marled as shipped with tracking information updated.